Refund policy

Effective Date: 23/09/2026

At Sendriya Life, we want you to order with clarity. If a product arrives damaged, defective or incorrect, or if an unopened item is not right for you, you can request a return within 14 days of delivery.

1. When You Can Return Products

Please contact us within 14 days of delivery if:

  • The product arrived damaged or defective;
  • You received the wrong product or it does not match your order; or
  • You changed your mind and the product is unopened, unused, with its original seal intact and in its original packaging.

We do not accept change-of-mind returns for opened, used or unsealed food products. This does not prevent you from contacting us about a product that arrived damaged or defective.

2. How to Start a Return

  1. Email info@gsragrotraders.com within 14 days of delivery with your order number and the reason for the return. For a damaged, defective or incorrect item, include clear photos if possible.
  2. We will review your request within 2 business days and, if eligible, provide return instructions. Please do not send an item back before receiving these instructions.
  3. Return the product in its original packaging. For a change-of-mind return, the product must be unopened, unused and sealed. For a damaged item, include the damaged product and packaging where possible.

3. Return Shipping and Fees

  • Damaged, defective or incorrect item: We cover the return shipping cost for an approved return.
  • Change of mind: You pay the return shipping cost. We do not charge a separate restocking fee.
  • Original shipping charges are not refunded. Refunds cover the eligible product price.

4. Inspection and Refunds

After we receive your return, we inspect it to confirm that it meets this policy. Inspection may take up to 5 business days. If approved, we process the refund to your original payment method within 5 business days after inspection approval. Your bank or payment provider may take another 5–10 business days to show the credit.

If an item does not meet the return conditions, we will contact you. If you want it sent back, you will be responsible for that shipping cost.

We do not offer product exchanges. If you would like a different item, please request an eligible return and place a new order.

5. Contact and Return Address

Email: info@gsragrotraders.com
Response time: 2 business days
Return address: GSR Agro Traders Private Limited (trading as Sendriya Life), 19-70/6, Street 6, Kushal Nagar, Siddipet, Telangana 502103, India

Nothing in this policy limits rights available under applicable law.

Last updated: 23/09/2026